Refund & Service Policy

Heartfelt Studio Productions, operated by Card Networks Enterprises LLC, provides personalized digital gift experiences including custom love videos and digital portraits. All products are digital deliverables — no physical items are included in the Love Essentials Bundle.

By submitting an order request, you agree to the terms outlined in this policy. Please read it carefully before completing your purchase.

Submitting an order form on our website does not constitute a completed purchase. No payment is collected at the time of form submission.

Our process is as follows:

• You submit your order request through our website form.
• Our team reviews your request and sends a confirmation.
• We then issue a secure invoice for the agreed amount.
• Payment is collected only after you review and approve your order details.
• We accept Visa, MasterCard, Discover, and PayPal.

Because our products are fully customized digital creations made specifically for each customer, we maintain the following refund guidelines:

• Before production begins: If you cancel your order before we have started creating your personalized content, you are eligible for a full refund. Contact us within 24 hours of payment.
• During production: Once production has begun, refunds are evaluated on a case-by-case basis. A partial refund may be issued depending on the stage of completion.
• After delivery: Because personalized digital products are created specifically for you and cannot be resold or reused, we do not offer refunds once the final digital product has been delivered, unless the product materially fails to meet the agreed specifications.

We are committed to your satisfaction. If there is an issue with your delivered product, please contact us within 7 days of delivery and we will work with you to make it right.

Turnaround times vary based on order volume and complexity. We aim to deliver your personalized product as quickly as possible, typically within 5–14 business days of receiving all required information and confirmed payment.

You will be notified by email once your order is in production and again upon delivery. Delivery is via digital download or secure link — no shipping address is required.

To create your personalized product, we require certain information and content from you (such as names, dates, photos, or messages). You are responsible for ensuring:

• All submitted content is accurate and complete.
• You have the right to submit any photos or materials provided.
• Content does not violate any laws or third-party rights.

We reserve the right to decline any order that contains content that violates our guidelines, is offensive, or is otherwise unsuitable. In such cases, a full refund will be issued.

Incomplete submissions may delay production. We will contact you if additional information is needed.

We encourage you to contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication with our team.

Initiating a chargeback without first contacting us may result in the cancellation of your order and forfeiture of any work already completed. We maintain detailed records of all communications and deliverables to respond to any disputes.

Card Networks Enterprises LLC reserves the right to update or modify this Refund & Service Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.